Listening
Definition & process of listening
Definition:
Listening is the process of receiving constructing, meaning from and responding to spoken or non-verbal messages.
" We have two ears and one mouth so that we can listen twice as much as we speak". - Epictetus
Process of listening:
1. Receiving
2. Understanding
3. Evaluating
4. Remembering
5. Responding
Advantages of listening
1. Being non-evaluating
2. Paraphrasing
3. Reflecting implications
4. Reflecting hidden feelings
5. Inviting further contributions
6. Responding non-verbally
Type of listening
1. Appreciative listening
2. Empathetic listening
3. Comprehensive listening
4. Critical listening
5. Superficial listening
Active listening
1. Paying attention
2. Dealing with restrictions
3. Global versus local listening

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